FAQs & Shipping

Where are you based?

We're happily based in beautiful Orlando, FL. Essencia.co USA is proud to be an American company hiring talented Americans of diverse backgrounds.

How does shipping work?

Essencia.co USA partners with global merchants, factories and artisans in order to provide you the best prices and the most interesting products. All of our products are designed & researched in the USA, and are manufactured & sourced from all around the world so that we can offer you the best quality at the best price.

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc via our partnership with USPS. All of our products go through strict quality control at all of our suppliers & contract manufacturers in any part of the world.

Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please e-mail us for tracking in case you miss it) :)

We offer free international shipping - no matter where you are, you can buy from us!

What if I need to return something?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back or a full refund.

How do we contact you with press inquiries?

Send us an email via this form and we'll get back to you as soon as we can.