FAQs & Shipping
Where are you based?
We're happily based in beautiful Orlando, FL. Essencia.co USA is proud to be an American company hiring talented Americans and we like to play our part in helping "Make America Great Again" by hiring Americans and sourcing products from partners who employ and benefit American people. We strongly believe in the "America First" policy and we embody this policy in all aspects of our business as much as possible.
A portion of all Essencia.co purchases goes to Disabled American Veterans (DAV), an amazing charity which empowers veterans to lead high-quality lives with respect and dignity.
We also provide special discounts to all members of the US & Canadian armed forces, simply e-mail us if you are a current or former US or Canada armed forces member and we will be happy to give you a special army discount!
How does shipping work?
Essencia.co USA partners with global merchants, factories and artisans in order to provide you the best prices and the most interesting products. All of our products are designed & researched in the USA, and are manufactured & sourced from all around the world so that we can offer you the best quality at the best price.
This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc via our partnership with USPS and Canada Post. All of our products go through strict quality control at all of our suppliers & contract manufacturers in any part of the world.
Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please e-mail us for tracking in case you miss it) :)
We offer free international shipping - no matter where you are, you can buy from us!
What if I need to return something?
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back or a full refund. If you are unsure about sizing before you place your order, please contact us and we will help you figure out the right sizing for you.
How do we contact you with press inquiries?
Send us an email via this form and we'll get back to you as soon as we can.